Monday, January 24, 2011

A Famosa Resort, Melaka - A Fallacious Marketting

Should anyone decided to make a trip to the 'famous' A Famosa Resort, Melaka - DON'T BOTHER!!!! They cheat!

At least, that's how i felt, and at times of writing this, even after more than 48 hours, i'm still pissed off!

The picture enclosed was from the official A Famosa Resort Melaka site (http://www.afamosa.com/main.php?m=Content&op=page&id=160), specifically stated, if I need to quote and re-quote "The Condotel has its own swimming pool"... what they didn't tell you is that - the pool is located a drive away, yup, if you were to walk, you would sweat on to and fro the pool, and it is a shared pool as that pool is owned by a different condo, the public owners and even few units were rented to students. If i opted not to use that pool, i need to go to the paid waterpark, and required to pay full charges for the whole family. and to my surprise as i asked "i was told in the net that there'll be pool in the condo", i was given an answer by the boy in-charge "our pool is under renovation". as i've started to increase my volume and asked why didn't anyone informed me about this, and to add salt to the wound, there were a smartly dressed lady, in full suit, gave me her silly piece of mind "we don't know what's the arrangement between you and kl office".. and that was it! i exloded. especially when this rude biatch was the manager in-charge. i asked for her business card, and she shoved me the standard a famosa resort card, with no name. i asked her to write her name, and she just wrote "nabeeha".. and what i can rudely conclude was she might be an illegitimate kid and don't have a family name.. of course, i asked for her family name, which she reluctantly wrote "ismail". for a resort who proudly claimed so many awards, as stated in their site, having a manager like her is really a shame! 

that's the pool story - next come the other story - i asked that blardy biatch about the theme park packages, and she gave me this piece of paper with price list, and showed me the weekend rate.. which they claimed the 'shoulder rate'. what i don't understand, it was freaky friday, and i was in melaka..how could it be weekend on friday? she answered me "it is for us"... stupid! idiot! stupid! as i scrutinized and asked if there's any published documentation stating friday is weekend for the resort, as expected, she failed to do so. 

i was so pissed off to argue, and off to the safari park. 

as i wanted to pay for the ticket, and planning to buy the ticket for the safari and cowboy town, i was trashed with another silly statement.. the girl behind the counter proposed to me just buy the ticket for the safari, as she said that if i were to buy the cowboy town ticket, and and should there'll be heavy rain at night, there'll be no show and no refund of the money, and the ticket only valid for one day!!!!!! imagine a tourist from europe who googled about malaysian weather and expected raining season throughout the year heard that! how would i know what was the weather like, and how could there be no refund? and if i were to buy the ticket separately, i would estimately waste 20% of my money.... 

even i wasn't sincere, we've decided to buy the package and pray the weather was on our side. 

the first few hours in a famosa, i knew it won't be fun. of course, we went to the wild wild west show, multianimal show, elephant show and bird show. it was ok. my boys enjoyed it. 

but in the safari park, it was five to five and its closes at five. we decided to try our luck and queue for the safari ride. the first bus were nearly full, and if we were to squeeze, we couldm but that would mean we will need to sit separately and not in a row of seat as a family. there were also another three family, which justify for another bus, but would be half full. the first bus left us, and the next bus came. but before that, the grumpy old chinese driver was heard grunting and commenting to the keeper that all of us could fit into the bus earlier. as his remarks being ignored, he still drove us. but, with the sand and everything, entering the safari area, he drove fast, and could even catch up with the earlier bus halfway. blardy bugger.. how could we enjoy what we should have?

back from safari, i went to the counter, to get my key to the condo room. of course that rude biatch manager was there, and was whispering to one of the boy.. very professional of her (and i am beign sacarstic). and to add to my dismay, the girl who was supposed to gave me the key to my room gave me a surprised remark by telling me "your room is not in this tower, it's at tower two". and i just couldn't take it anymore. i knew i was rude when i screamed to that girl "i don't work and live here, and how could i know which tower is my room. could anyone bother to show us where we were supposed to live?"... and the bellboy took the key card, and still, left my bag at the lobby, expecting me to carry it! the manager who managed has really managed her people well! i was just losing my patience and everything seems wrong. 

ok, the room was luxury. for rm388 (and even i paid for rm300 as discounted by my bff at her own expense), it still couldn't make up for the 'pool under renovation'  and that sial manager.. i just can't stop swearing to her, and am totally sorry for my language.

then, off we go for the cowboy town park. good that it wasn't ready. but, i was surprised that the cover charges we've paid were only for that parade while all other rides that the could would want to play on were on separate tab! and dinner was on us and the steakhouse suck big time, with not much choices, and overpriced and tasteless food. the parade was ok, but that never could make up to my frustration.

i couldn't express so much dismay in this write. whenever i think of it, i can only conclude, i would never come to this place, ever, again, at my own expenses.. even if it was at no charge, it would still cost me my energy and my bad experiences... it is a total waste.

there's so much things that can be improved.. talking about melaka being a negeri maju.. yarrr rriigghhtttt...

i even now doubt to go to all these places if it is in malaysia. all they could think of is how to make money out of every single thing, without strategically thinking of returning customers and marketing-through-words of-mouth!

if my friend would ask me should they bring their family for a weekend breakaway there, i would definitely against it. sunway lagoon would be sufficient enough! and, o, another thing, the a famosa is promoting that you need to stay over to enjoy everything...but as the parade show will normally end by 10pm, i think you could just shoot off back to kl after that.. and won't cause you lots of pain dealing with arrogant manager.... agghhhh.. i hate her guts, as much as she hated mine!

oo.. and guess what, i attempted to write a comment in a famosa resort fanpage in the FB.. to realized that my access has been blocked! why can't they just explain to me politely that i was wrong?... if i really was la..

so, next, am writing to their customer service, and we'll see if i would get any respond from there!

2 comments:

  1. Just came back from there, really terrible.

    ReplyDelete
  2. after a year and half, nothing changed ;(

    ReplyDelete