o customer service

i just screamed, nope yelled.. yell sound more rude than scream.. yup, i just yelled at the top of my lung to a lady who was rude at me.

she was rude. fullstop.

dang! i lose! my anger won! and i hate it.

how did nabi saw do it???? yes, i am not nabi for sure, but he was treated and tormented badly and yet he stayed patience. subhanaallah, such a perfect soul allah gave to us, our rasul, nabi  muhammad saw.

i was at the front desk of the service center. there were three ladies and all of them were occupied. i waited. there were few guys standing by waiting to be assisted as well. and there was this guy in purple went straight away to the front desk and i gave him THE look and he surely now how to read a lady. as one of the lady at the front desk was free, he led me the way to the front as he could have figured out THE look. before i could speak, the front desk lady was disrupted with few outstandings from prior customer. and so, i waited.

of sudden, this second lady, the only lady in tudung of three, stood next to her colleague, picked up the phone and told me in the rudest way (with no eye contact and one hand on the phone) 'puan, tolong baris!!!!!'

what the heck??!!!!

the seconds i wanted to respond immediately, she was on the phone and the moment she put down the phone, she went away just like that!

 

and yes, i was pissed. and when i am pissed, i speak queen english you know!! just that i'm not royal enough to tone down my voice.

1. it wasn't my first time sending my car to the center. in fact, the car was at the center for three months and we just got it few weeks ago! i have no choice but to become the 'loyal' customer.

2. i'm not that low to the extent that i do not know how to que and wait for my turn, rightly. the center do not have a que system and still i'm not the type who di not know how the system works! i queued in the toilet and i cleaned up my trash when i'm at the fast food restaurant. i know ethics!

3. you, being at the front desk MUST learn how to deal with people. even if you THINK i wasn't queuing, say it properly, rightly! not with that arrogant gesture 'o, i'm so cool i don't work at the bengkel ah seng shop!'

you, faranina (kot) of vw wearns sungai besi, need to be taught. please know i don't snap easily lately (just ask my hubby how 'cool' i am even my birthday was two days ago and he still didn't write the card he meant to give to me ON my birthday, and i'm still ok)... but because you represented the front desk, at the reputable car manufacturer, and the only one who wore tudung .. you spoiled it! you spoiled it bad!!!!!!!

jangan rasa gah sangat dengan apa yang awak ada.

jangan pandang rendah dengan sesiapa pun yang awak berurusan (ok, my bad gut feeling really think that she thinks i don't speak english.. wth, i can speak french tau!!)

jaga adab, tambahan bila kamu dah bertudung semua bagai.

kalau rasa tak larat nak berurusan dengan manusia, jangan kerja dengan manusia, pergi apply jadi janitor. 

dang!!!!!! susahnya lah nak bersangka baik bila orang dah layan kita macam ni!! b